Privacy Policy

Effective Date: December 15, 2025

1. Introduction Welcome to Lighten Your Load Cleaning Inc. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or use our residential and commercial cleaning services.

By accessing our website or booking our services, you consent to the data practices described in this policy.

2. Information We Collect We collect information necessary to provide you with safe and efficient cleaning services. This includes:

Personal Identification Information: Name, phone number, email address, and the physical address where cleaning services will be performed.
Service & Access Information: Information required to access your property (e.g., gate codes, alarm codes, lockbox combinations) and specific cleaning instructions or preferences.
Payment Information: Billing address and credit card details. Note: We do not store full credit card numbers on our servers. All transactions are processed through secure third-party payment gateways.
Technical Data: When you visit our website, we may automatically collect your IP address, browser type, and operating system for analytics purposes to improve our site performance.

3. How We Use Your Information We use the information we collect to:

Schedule and perform house or office cleaning services.
Process payments and issue invoices.
Communicate with you regarding appointment confirmations, updates, or cancellations.
Respond to customer service requests and support needs.
Improve our website and service offerings.

4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share data only in the following specific situations:

Service Providers: We may share necessary details with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software), provided that those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Security of Your Information The security of your data—and your home—is our top priority.

Digital Security: We use commercially acceptable means (including SSL encryption) to protect your personal information transmitted over our website.
Physical Security: Any physical keys or access codes provided to Lighten Your Load Cleaning Inc. are stored securely and are only accessible to the staff members assigned to your property.

6. Cookies Our website may use "cookies" to enhance your experience. A cookie is a small text file placed on your hard drive. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

7. Third-Party Links Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any site you visit.

8. Your Rights Depending on your location, you may have the right to request access to the personal information we hold about you, request corrections, or request deletion of your data. To exercise these rights, please contact us using the email below.

9. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at:

Lighten Your Load Cleaning Inc. Email: lightenyourloadcleaning@gmail.com